Refund Policy

 

Shipping Times.

Our team at Pink Cement is dedicated to getting your order processed and shipped as quickly as possible. We aim to pack all orders within 3 business days after the day you place your order. Please note that this does not include weekends or holidays.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can keep an eye on its progress. Delivery times may vary depending on your location and the shipping method you chose at checkout.

We kindly ask that you wait to check on the status of your order until after the 3 business day packing period has passed. We receive a high volume of emails and inquiries, and unfortunately, we are not able to respond to all of them within that time frame. Rest assured that we are working hard to get your order to you as quickly as possible.

Thank you for your patience and understanding, and if you have any further questions or concerns about your order, please don't hesitate to contact us at info@pinkcement.ca.

Order Cancelation.

We understand that circumstances can change, and you may need to cancel your order. If you decide to cancel your order prior to shipping, please note that a 5% restocking fee will be charged. This fee is to cover the non-refundable costs incurred from our payment processors.

To cancel your order, please contact us at info@pinkcement.ca with your order number and request for cancellation. We'll process your cancellation request and refund your payment minus the restocking fee. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us at info@pinkcement.ca. We're always here to help you.

 

 

Returns

Our policy lasts 14 days from the date you receive your order.  If 14 days have gone by since the delivery of your purchase, unfortunately we can't offer you a refund or exchange.

 Returns can be dropped back off at the Warehouse. Our address is 1323 Fletcher Road, Saskatoon, S7M5H5. 

To be eligible for a return, your item must unused and in the same condition that you received it.  It must also be in the original packaging.  The items must be free of pet hair, stains, cigarette smoke and damage.  Only regular priced items are eligible for returns.  Our cut off for regular price is 15%, anything discounted 15% or greater is considered final sale.

We offer an actual refund on the items you are returning, not store credit.  We are unable to refund the cost of shipping.  If the free shipping option is used and your return reduces your purchase below $130/$200 then you will be charged the $9.99 shipping fee.  

Several types of goods are exempt from being returned.  Swim wear, gift cards and accessories are not refundable/returnable. 

To complete your return, we require a receipt or proof of purchase.  Please just include your packing slip.  There is no requirement to email or complete a form.

 Please do not send your purchase back to the manufacturer.

Holiday Return Dates

Holiday return policy applies for items bought after Nov. 1st.  Items can be returned for store credit until January 7th.  As with our return policy are unable to offer straight exchanges but replacement items can re-purchased with the credit.

 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically to your original method of payment, within 5 business days.

 Late or missing refunds 

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank.  There is often some processing time before the refund is posted.

If you have done all this and still have not received your refund yet, please contact us at info@pinkcement.ca.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  All sale items are final sale and means they can neither be refunded or exchanged.  All sale items are marked FINAL SALE in the product description.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange for the same item, please return your item for a refund to 1323 Fletcher Road, Saskatoon, SK, S7M5H5.  Then you can order what ever you would like as a replacement from the site.  Keep in mind that your item may sell out waiting for the refund so you are encouraged to reorder earlier.

Shipping

To return your product, you should mail your product to: 1323 Fletcher Road, Saskatoon, SK, S7M5H5.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged products to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable service or purchasing shipping insurance.  We don't guarantee that we will receive your returned item.

Damaged or Defective Items

Please inspect your order carefully once you receive it and let us know about any damaged or defective items within 5 days of receiving your order.  Please email pictures of the issue along with your order number to trmartensville@yahoo.ca.  We do our best to check items before being shipped but things can be missed.  We cannot help you with these items after 5 days has passed.  Once an item is washed an worn we cannot warranty it as we have no control over the washing and wearing of the product.

My Item is Piling?

Piling is very common especially with products that use a high cotton content like the majority of our products.  Piling is not a sign of a low quality item and can happen in high friction places like under the arms.  To help reduce the chances of piling wash items inside out, hang to dry, use a detergent that contains cellulase and add a fabric softener.